Guide2Sell
Head-to-head review

Microsoft Dynamics 365 vs Salesforce

Salesforce and Microsoft Dynamics 365 both serve crm teams — Salesforce rates 4.3/5 (19,500 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Salesforce for Mid-market & enterprise; Microsoft Dynamics 365 for Enterprise.

Salesforce and Microsoft Dynamics 365 both serve crm teams — Salesforce rates 4.3/5 (19,500 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Salesforce for Mid-market & enterprise; Microsoft Dynamics 365 for Enterprise.

Try Microsoft Dynamics 365Try Salesforce

CRM

When to pick each

Microsoft Dynamics 365 is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Salesforce and other stacks.

Pricing at a glance

Microsoft Dynamics 365
CRM
Salesforce
CRM
Starting price
$65/mo
$25/mo
Free tier
—
—
Trial
30 days
30 days
G2 rating
4.2 (3,100)
4.3 (19,500)
Best for
Enterprise, Microsoft-aligned IT orgs
Mid-market & enterprise, Complex sales orgs
Top pros
  • + Native Microsoft 365 integration
  • + Power Platform extensibility
  • + Enterprise security
  • + Limitless customization
  • + Massive AppExchange ecosystem
  • + Industry-specific clouds
Top cons
  • − Implementation cost
  • − Best fit only if Microsoft-aligned
  • − Steep learning curve
  • − Steep learning curve
  • − Implementation cost is significant
  • − Per-seat pricing adds up fast

Strengths by product

Microsoft Dynamics 365 — strengths

  • Sales pipeline
  • Customer service
  • Power Automate

Salesforce — strengths

  • Sales Cloud (pipeline, forecasting)
  • Service Cloud (cases, omnichannel)
  • Einstein AI
Microsoft Dynamics 365 profile →Salesforce profile →