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Head-to-head review

Microsoft Dynamics 365 vs Zoho CRM

Zoho CRM and Microsoft Dynamics 365 both serve crm teams — Zoho CRM rates 4.1/5 (6,800 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Zoho CRM for Cost-conscious SMBs; Microsoft Dynamics 365 for Enterprise.

Zoho CRM and Microsoft Dynamics 365 both serve crm teams — Zoho CRM rates 4.1/5 (6,800 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Zoho CRM for Cost-conscious SMBs; Microsoft Dynamics 365 for Enterprise.

Try Microsoft Dynamics 365Try Zoho CRM

CRM

When to pick each

Microsoft Dynamics 365 is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Zoho CRM and other stacks.

Pricing at a glance

Microsoft Dynamics 365
CRM
Zoho CRM
CRM
Starting price
$65/mo
$14/mo
Free tier
—
✓ Yes
Trial
30 days
15 days
G2 rating
4.2 (3,100)
4.1 (6,800)
Best for
Enterprise, Microsoft-aligned IT orgs
Cost-conscious SMBs, Teams using multiple Zoho apps
Top pros
  • + Native Microsoft 365 integration
  • + Power Platform extensibility
  • + Enterprise security
  • + Unbeatable price-to-feature ratio
  • + Zoho One bundle is genuinely useful
  • + Generous free tier (3 users)
Top cons
  • − Implementation cost
  • − Best fit only if Microsoft-aligned
  • − Steep learning curve
  • − UI feels older
  • − Support response times vary
  • − Customization can be fiddly

Strengths by product

Microsoft Dynamics 365 — strengths

  • Sales pipeline
  • Customer service
  • Power Automate

Zoho CRM — strengths

  • Pipeline management
  • Email integration
  • AI assistant (Zia)
Microsoft Dynamics 365 profile →Zoho CRM profile →