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Microsoft Dynamics 365 vs Zoho CRM

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Head-to-head review

Updated Jul 2026

Microsoft Dynamics 365vsZoho CRM

crm

Microsoft Dynamics 365

Enterprise CRM + ERP, tightly woven into Microsoft 365.

4.2/ 5 G2
from $65/mo
VS

crm

Zoho CRM

Affordable, full-stack CRM for cost-conscious teams.

4.1/ 5 G2
from $14/mo
Quick verdict
Microsoft Dynamics 365
4.2/ 5 G2
Enterprise
from $65/mo
Zoho CRM
4.1/ 5 G2
Cost-conscious SMBs
from $14/mo

Zoho CRM and Microsoft Dynamics 365 both serve crm teams — Zoho CRM rates 4.1/5 (6,800 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Zoho CRM for Cost-conscious SMBs; Microsoft Dynamics 365 for Enterprise.

Try Microsoft Dynamics 365
Try Zoho CRM

When to pick each

Microsoft Dynamics 365 vs Zoho CRM: at a glance

Microsoft Dynamics 365 — strengths

  • Sales pipeline
  • Customer service
  • Power Automate
Try Microsoft Dynamics 365 free

Zoho CRM — strengths

  • Pipeline management
  • Email integration
  • AI assistant (Zia)
Try Zoho CRM free

Starting price

CRM

When to pick each

Microsoft Dynamics 365 is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Zoho CRM and other stacks.

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Team size
50
Current monthly spend
$8,000
Primary pain point
Microsoft Dynamics 365 profile →Zoho CRM profile →