Microsoft Dynamics 365 vs Salesforce
Head-to-head review
Updated Jul 2026Microsoft Dynamics 365vsSalesforce
crm
Microsoft Dynamics 365
Enterprise CRM + ERP, tightly woven into Microsoft 365.
4.2/ 5 G2
from $65/mo
VS
crm
Salesforce
Enterprise CRM with infinite extensibility.
4.3/ 5 G2
from $25/mo
Quick verdict
Microsoft Dynamics 365
4.2/ 5 G2
Enterprise
from $65/moSalesforce
4.3/ 5 G2
Mid-market & enterprise
from $25/moSalesforce and Microsoft Dynamics 365 both serve crm teams — Salesforce rates 4.3/5 (19,500 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Salesforce for Mid-market & enterprise; Microsoft Dynamics 365 for Enterprise.
When to pick each
Microsoft Dynamics 365 vs Salesforce: at a glance
Microsoft Dynamics 365 — strengths
- Sales pipeline
- Customer service
- Power Automate
Salesforce — strengths
- Sales Cloud (pipeline, forecasting)
- Service Cloud (cases, omnichannel)
- Einstein AI
Starting price
CRM
When to pick each
Microsoft Dynamics 365 is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Salesforce and other stacks.
Showdown
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Team size
50
Current monthly spend
$8,000
Primary pain point