Guide2Sell
Head-to-head review

Freshsales vs Salesforce

Salesforce and Freshsales both serve crm teams — Salesforce rates 4.3/5 (19,500 reviews), Freshsales rates 4.5/5. Pick Salesforce for Mid-market & enterprise; Freshsales for Sales-led SMBs.

Salesforce and Freshsales both serve crm teams — Salesforce rates 4.3/5 (19,500 reviews), Freshsales rates 4.5/5. Pick Salesforce for Mid-market & enterprise; Freshsales for Sales-led SMBs.

Try FreshsalesTry Salesforce

CRM

When to pick each

Freshsales is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Salesforce and other stacks.

Pricing at a glance

Freshsales
CRM
Salesforce
CRM
Starting price
Free
$25/mo
Free tier
✓ Yes
—
Trial
21 days
30 days
G2 rating
4.5 (5,400)
4.3 (19,500)
Best for
Sales-led SMBs, AI-curious teams
Mid-market & enterprise, Complex sales orgs
Top pros
  • + Strong free tier
  • + AI features included
  • + Clean modern UI
  • + Limitless customization
  • + Massive AppExchange ecosystem
  • + Industry-specific clouds
Top cons
  • − Smaller ecosystem
  • − Fewer native integrations than HubSpot
  • − Limited content marketing tooling
  • − Steep learning curve
  • − Implementation cost is significant
  • − Per-seat pricing adds up fast

Strengths by product

Freshsales — strengths

  • Freddy AI
  • Visual pipelines
  • Built-in phone & email

Salesforce — strengths

  • Sales Cloud (pipeline, forecasting)
  • Service Cloud (cases, omnichannel)
  • Einstein AI
Freshsales profile →Salesforce profile →