Guide2Sell
Head-to-head review

Freshsales vs Microsoft Dynamics 365

Freshsales and Microsoft Dynamics 365 both serve crm teams — Freshsales rates 4.5/5 (5,400 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Freshsales for Sales-led SMBs; Microsoft Dynamics 365 for Enterprise.

Freshsales and Microsoft Dynamics 365 both serve crm teams — Freshsales rates 4.5/5 (5,400 reviews), Microsoft Dynamics 365 rates 4.2/5. Pick Freshsales for Sales-led SMBs; Microsoft Dynamics 365 for Enterprise.

Try FreshsalesTry Microsoft Dynamics 365

CRM

When to pick each

Freshsales is ranked in our CRM category hub with pipeline diagnostics, TCO scenarios, and head-to-head matrices for Microsoft Dynamics 365 and other stacks.

Pricing at a glance

Freshsales
CRM
Microsoft Dynamics 365
CRM
Starting price
Free
$65/mo
Free tier
✓ Yes
—
Trial
21 days
30 days
G2 rating
4.5 (5,400)
4.2 (3,100)
Best for
Sales-led SMBs, AI-curious teams
Enterprise, Microsoft-aligned IT orgs
Top pros
  • + Strong free tier
  • + AI features included
  • + Clean modern UI
  • + Native Microsoft 365 integration
  • + Power Platform extensibility
  • + Enterprise security
Top cons
  • − Smaller ecosystem
  • − Fewer native integrations than HubSpot
  • − Limited content marketing tooling
  • − Implementation cost
  • − Best fit only if Microsoft-aligned
  • − Steep learning curve

Strengths by product

Freshsales — strengths

  • Freddy AI
  • Visual pipelines
  • Built-in phone & email

Microsoft Dynamics 365 — strengths

  • Sales pipeline
  • Customer service
  • Power Automate
Freshsales profile →Microsoft Dynamics 365 profile →